We're here to empower your mission.
Need help with donation receipts, ID card generation, or regulatory compliance? Our dedicated support team is ready to assist you.
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Direct Contact
Global Headquarters
House no 6, First Floor, Surender Colony, Jharoda Majraa, North Delhi, India, 110084
Support
+91 89204 29074
Mon-Fri, 9am - 6pm EST
ngosoftware2025@gmail.com
Frequently Asked Questions
Quick answers to common questions about our platform services.
How do I fix a typo on a donation receipt?
expand_moreNavigate to your 'Documents' tab, find the specific receipt, and select 'Request Amendment'. Our system will regenerate the PDF within 5 minutes after validation.
Can I customize the ID card designs?
expand_moreYes, platform administrators can upload organization logos and select brand primary colors under the 'Settings > Identity' section of the dashboard.
What documents are needed for KYC?
expand_moreYou will need a valid registration certificate of your NGO, tax exemption certificate (if applicable), and identity proof of the authorized signatory.
Is there a limit on receipt generation?
expand_moreStandard accounts can generate up to 5,000 receipts per month. For larger volume needs, please contact our enterprise relations team via the form above.